Buying & Selling on the Web- Be Aware!.

If you buy or sell on the web, digital TV, or via mail order, catalogue shopping, phone or fax, you need to be aware of The Consumer Protection (Distance Selling) Regulations 2000 (due for revision). Enforced by Trading Standards, there are 3 key features:-

  • Consumers must be given prior information including details of the goods or services, delivery arrangements and payment + supplier details and the cancellations rights BEFORE they buy.
  • This information must be in writing.
  • As a consumer you have a 7 day cooling off period.

Contracts between business or between private individuals are not intended to be covered by these Regulations.

Such things as funeral services, sale of land, and options (including internet options) are not covered. There are also partial exemptions so that (for example) information and cancellation provisions do not apply to such things as accommodation or catering services.

Sometimes the cancellation rights do not apply unless you agree e.g. perishable goods.

The regulations are detailed as to what they cover and require and reference should be made to them – see This is particularly so with regard to prior information.

Unless otherwise agreed goods and services must be provided within 30 days.

Incidentally, if you receive unsolicited goods, you are under no duty to return them. Dispose of them as you wish!


Provided you have this right under the Regulations, there is an unconditional right to cancel.


Written notice must be made by 7 working days from the day the goods are received.


Written notice must be made by 7 working days from the day when you as a consumer agreed to go ahead with the Contract.

This information is given in good faith. However, neither Bikers Advice nor its servants or agents can be responsible for any inaccuracies. Every case in different and the law can change. Always obtain professional advice in your particular case.

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